Glassbox Digital Ltd

Now more than ever, digital is a critical channel to help customers and firms get through the Covid 19 crisis. For some people, digital is the only way people can access the services they need. The crisis has resulted in:
– People who have not used digital before having to use it for the first time
– People using digital far more than before
– Firms extending the scope of their digital offerings
– Firms having to dynamically change their website design and content in response to developments

Glassbox can be deployed quickly and easily – in a matter of a few hours/days. Once deployed, Glassbox immediately starts to give firms the ability to:
– Help customers in real time to access and use their website
– Automatically monitor customer struggles and provide the root cause analysis so that issues with the website can be quickly
fixed and customers can get the service or product they need
– Provide a complete record of what a customer saw and did in the event of a complaint or dispute
– Automate compliance and regulatory requirements (which haven’t been suspended in the difficult time)
The SaaS solution can be deployed and supported remotely with no need for staff to go on site – so keeping social distancing guidelines.

Glassbox is offering firms the opportunity to try our Augmented Analytics for Customer Experience solution for web and mobile apps today free of charge for the first 8 weeks with no minimum contract.